Privacy Policy

1. Introduction

This Privacy Policy outlines how Make it with JAM Pty Ltd (ACN: 688 261 341, ABN: 23 688 261 341) ("we", "us", or "our") collects, uses, discloses, and protects your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to information we collect through our website, https://makeitwithjam.com, and any other interactions you may have with us, such as through our contact forms, newsletter subscriptions or direct engagement. Your privacy is important to us, and we are committed to protecting it.

By using our services or accessing our website, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

Identity and Contact Data: Including your first name and email address when you fill out our contact form or subscribe to our newsletter. You may also provide additional details in the body of your message to us. We request that you do not provide any sensitive personal information (e.g., information about health, race, or political opinions) in your communications with us.

Technical and Usage Data: Including your Internet Protocol (IP) address, browser type and version, device information, operating system, and information about how you use our website (e.g., pages you visited, time spent on site, blog articles read). This data is collected by our analytics provider.

Client Service Data: For clients who engage our services, we collect additional information through questionnaires, discovery sessions, and ongoing project interactions. This may include business information, project requirements, preferences, feedback, and other details necessary to deliver our digital services effectively. We request that you do not provide sensitive personal information unless specifically required for your project.

3. How We Collect Your Information

We collect personal information in the following ways:

Directly from You: When you provide it to us by filling in our contact or newsletter subscription forms, which are hosted by our email marketing provider, MailerLite.

When you book an appointment: Our website provides a link to Google's appointment scheduling service to book a consultation. The information you provide on that platform is subject to Google's Privacy Policy.

Automatically: As you navigate our website, we use Google Analytics to collect Technical and Usage Data through cookies and similar tracking technologies.

Through Client Engagement: When you engage our services, we collect information through questionnaires, discovery sessions, project briefs, feedback forms, and ongoing communications during the delivery of our digital services. This information is essential for understanding your requirements and delivering tailored solutions.

4. Anonymity and Pseudonymity

Where it is lawful and practicable, you have the option to deal with us anonymously or by using a pseudonym. For example, you may browse our website without providing personal information. However, for specific services like contacting us via a form or subscribing to our newsletter, personal information (such as your name and email) is necessary for us to respond or provide the service. Every marketing email includes a one-click unsubscribe, honouring your absolute right to opt out of direct marketing.

5. How and Why We Use Your Information

We use your personal information for the following purposes:

To Respond to You: To answer your enquiries submitted via our contact form and to schedule consultations.

For Marketing: To send you our newsletter and other marketing communications that you have consented to receive via MailerLite. You can unsubscribe at any time by clicking the "unsubscribe" link in any email.

To Improve Our Website: To analyse website traffic and user behaviour to improve our website content, blog articles, and service offerings.

For Legal and Security Reasons: To protect our business and to comply with our legal obligations.

6. Disclosure of Your Personal Information

We do not sell, trade, or rent your personal information. We may disclose your information to trusted third-party service providers who assist us in operating our business. These include:

MailerLite: We use MailerLite to manage our contact forms and to send our email newsletters. When you submit your details through these forms, your information is processed by MailerLite in accordance with their privacy policy.

Google: We use Google Analytics to analyse website traffic. We also use Google's appointment scheduling service. Information collected by Google is subject to their privacy policy.

For clients who engage our services after an initial consultation, we will process payments via invoices using third-party providers like GoCardless. This payment processing is managed outside of our public website under a separate client agreement.

Some of our third-party service providers (such as Google and MailerLite) are based overseas, which means that personal information we collect may be transferred to, and stored in, countries outside of Australia, including the United States and countries in the European Union. We take reasonable steps, including contractual clauses and vendor due-diligence, to ensure any overseas service provider handles your data in a way that is substantially similar to the APPs.

We may also disclose your information where required or authorised by law.

7. Cookies and Tracking Technologies

Our website uses "cookies" to enhance your experience and to facilitate the services of Google Analytics. Cookies are small files that a site transfers to your computer's hard drive through your web browser (if you allow). They are used to compile aggregate data about site traffic and interaction so that we can offer better site experiences in the future. You may choose to disable cookies through your browser settings, though this may affect your ability to use certain features of our website.

8. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights. However, we cannot guarantee that any data transmission over the Internet is 100% secure.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we take reasonable steps to securely destroy or de-identify it.

9. Data Breach Notification

If we reasonably suspect a data breach likely to result in serious harm, we will promptly investigate and, where required, notify affected individuals and the Office of the Australian Information Commissioner within 72 hours.

10. Links to Other Websites

Our website contains links to other websites, namely our MailerLite forms and Google's appointment scheduling service. This Privacy Policy only applies to our own website. We are not responsible for the privacy practices of these other sites. We encourage you to read the privacy statements of any other site that collects personally identifiable information.

11. Your Rights: Access and Correction

Under the Australian Privacy Act, you have the right to access the personal information we hold about you and to request that it be corrected. If you wish to access or correct your personal information, please contact us using the details below. We will respond to your request within a reasonable timeframe.

You may also request that we delete your personal information, which we will do provided it is no longer needed for the purposes for which it was collected or for any legal requirements.

12. Use of Artificial Intelligence (AI)

We may utilise AI tools, directly or through our service providers, to enhance our website functionality, analyse aggregated user trends, or improve our services. When AI processes personal information, we implement measures to ensure compliance with the Australian Privacy Principles, focusing on data minimisation and security. We do not use AI for automated decision-making that significantly affects individuals.

13. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us: